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Should you have any issues with your product when received please contact us straight away so we can resolve this, whether a replacement be issued, a different product offered or a refund will depend on the circumstances and if the item is aged, used or damaged by yourselves or not following the care instructions provided. We do strive for 100% customer satisfaction so will do our upmost to resolve the matter quickly. Unfortunately if required any returns costs may not be paid by us but any repairs or replacements will be without charge.